Fees:

·        Clinical Narrative Assessment (Pre-Assessment):
This one off is a detailed and comprehensive proprietary clinical information questionnaire where you can use your own words and story. This information is then reviewed by our doctor and clinical team for an hour prior to booking appointments. This allows the interviews to be as efficient and detailed as possible, immensely improving the initial assessment outcomes, and recommend alternative agencies if required rather than proceeding with the initial assessment package. 

$300 (50% refunded other services more appropriate than PSYXIA. Ineligible for Medicare benefits)

·        Initial In-person Appointment with support person (1.25 hours):
A face-to-face clinical interview, along with your family or support persons. With over an hour dedicated, diagnostics or treatment will never be rushed and there is ample opportunity for ongoing reviews to fully understand you, your health, your culture, and your community.

$1,640 – $[290+205] (rebate) = $1,145

·        Subsequent In-Person Appointments:

o   50 minutes: $1,240 - $174.47 (rebate) = $1,065.53

o   30 minutes: $820 - $126.40 (rebate) = $693.60

·        Subsequent Virtual Appointments:

o   50 minutes: $920- 174.47 (rebate) = $745.53

o   30 minutes: $680 - $126.40 (rebate) = $553.60

Note: Appointment fees may be eligible for partial Medicare rebates with appropriate referral.

Initial Assessment Package (Appointment Package):

·        The initial assessment involves an Appointment Package which contains a minimum of:

o   One initial in-person appointment (1.25 hours).

o   Two subsequent 30-minute appointments, which can be in-person or virtual.

o   Total cost is $3000 - $747 (rebate) = $2253

·        The whole Appointment Package must be paid for in full at the time of booking. Rebates are processed after each appointment has been completed.

Subsequent Appointments:

·        Subsequent appointments must be booked in Appointment Packages of three, five, or ten, with full payment required at the time of booking, unless otherwise negotiated with the treating clinician.

·        A in-person review is required at least every six months.

Exclusion Criteria:

·        We primarily serve clients between the ages of 15 and 55.

·        Unfortunately, we cannot provide services for:

o   Autism assessment

o   Eating disorders

o   Dementia-associated disorders

o   Adult ADHD

o   Forensic issues

·        If you require services for any of these concerns, please inform a team member and we can refer you to qualified providers.

·        We cannot generate medico-legal reports (e.g., DVA, WorkCover) unless discussed and mutually agreed upon with sufficient time in advance to allow us to prepare a report.

Booking Procedure:

1.       Contact Us: Request a service brochure to review fees, procedures, and terms and conditions.

2.       Clinical Narrative Assessment (Pre-Assessment): Complete the Clinical Narrative Assessment (Pre-Assessment). If deemed suitable, proceed to booking.

3.       Initial Assessment Booking: Book your initial assessment appointment.

4.       First Appointment: Attend your first appointment (in-person).

5.       Subsequent Appointments: Attend subsequent appointments, which can be in-person or virtual.

Appointment Punctuality:

·        Please arrive at least 20 minutes prior to your appointment.

·        Late arrivals will have their clinical time reduced by the amount of their delay.

·        Arrivals more than 15 minutes late will be considered no-shows, and the applicable cancellation and rescheduling fees will apply.

Refunds and Cancellation:

•      60+ Business-Days’ Notice: Full refund.

•      30-59 Business-Days’ Notice: 50% refund.

•      Less than 30 Business-Days’ Notice: No refund

Reschedules:

•         60+ Business-Days’ Notice: no reschedule fee.

•         30-59 Business-Days’ Notice: no reschedule fee.

•         Less than 30 Business-Days’ Notice: reschedule fee ($200-$400 depending on notice).

•         Less than 14 Business-Days’ Notice: $400 reschedule fee.

Note: Cancellation and reschedule fees may not be eligible for Medicare rebates.

Business Hours and Contact:

·        Business-Days: Tuesday-Friday, 9:00 AM-5:00 PM (excluding public holidays).

·        Phone and Email: Only monitored during business hours. Appointment matters must be addressed within these times to avoid fees.

·        Out-of-Hours Contact: We are not an emergency service and do not offer after-hours support. Recurrent out-of-hours contact may result in termination of services.

·        For emergencies, please call Lifeline (13 11 14) or 000.

Referrals, Documentation Requests, and Out-of-Hours Contact:

·        Medical Certificates, Advocacy Forms, Letters: May be declined or incur fees depending on complexity. Document requests must be discussed during appointments.

·        Clinical Discussions: Must occur during appointments, not via email, phone, etc.

·        Referrals: It is the client's responsibility to ensure referrals are up-to-date.

Treatment and Discharge:

·        Following the initial appointment, a treatment plan may be developed, involving further appointments.

·        Booking and adhering to the treatment plan is the client's responsibility.

·        A summary of care will be provided to your elected primary care team at the end of the initial assessment or upon mutual agreement to conclude treatment. Further documentation or client letters, if Psyxia agrees to provide those, will incur a separate fee.

·        Non-compliance, frequent cancellations, or inability to attend appointments in a timely manner may result in discharge (please see our Terms and Conditions for further information about our expectations and requirements).

Prescribing:

·        Prescriptions are only provided during appointments.

·        Only e-scripts will be provided.

·        Clients are responsible for ensuring they have sufficient medication during their appointment as scripts cannot be provided outside of appointments.

·        Please discuss any concerns about driving or operating machinery while taking medications with your prescriber and/or pharmacist.

·        Do not drive or operate machinery if sedated.

Expected Behaviour and Abuse:

Unacceptable, antisocial, or abusive behaviour of any form will not be tolerated. Our Terms and Conditions outline our expectations and requirements regarding Unacceptable Behaviour and Unsuitable Situations. We reserve the right to terminate the agreement with you or suspend provision of services for breaches of those expectations, or for other reasons permitted by the Terms and Conditions.

Consent:

I acknowledge comprehending and agreeing with the policies, information and procedures. I understand these may be updated at any time by publishing revised fees, policies, information and procedures on the PSYXIA website.